FAQs

Generally 48 to 72 hours, although in months such as July and August the period is extended to one week. And if you place an order on a Saturday morning, we won’t process it until Monday.

Shipping costs are free for orders over 50 euros.

We ship to the Canary Islands. For international shipments, it depends on the destination. The best thing to do is to write to us at info@skinvity.com.

You can pay by card, Bizum or Paypal.

Yes, you can pay in instalments, we have that option with Aplázame.

Yes, you can return it within a maximum of 15 days. As long as it is unopened and unused.

If you have received a device and it is not working properly, please keep it in its original packaging and write to us at info@skinvity.com explaining in detail what has happened. We would be grateful if you could provide photos or videos showing the damage or failure.