Terms of service

Last updated: 11 November 2026

These are the general terms and conditions of sale of:

  • Name: FEMTECHNOLOGY S.L.
  • Address: Vía de las Dos Castillas 9C, 1ºB, 28224 Pozuelo de Alarcón (Madrid), España
  • Tax ID (CIF): B16846966
  • Registro Mercantil de Madrid, Tomo 42035, Folio 160, Hoja M-744348, inscripción primera. Sección General de Sociedades.
  • Telephone: 679 703487
  • E-mail: info@skinvity.com

This document governs the use of this website (skinvity.com) and the purchases made through it. These Terms set out the rights and obligations of users and of FEMTECHNOLOGY S.L. (hereinafter, "SKINVITY") in relation to the products and services offered. Please read them carefully before placing an order. By doing so, you agree to be bound by them.

SKINVITY may amend these Terms. The version in force at the time each order is placed shall apply.

If you have any questions about these Terms or about our Privacy Policy, you may write to us at info@skinvity.com or use our contact form.

1. ORDERS, PRICES AND PRODUCT INFORMATION

Orders are placed through [www.skinvity.com](https://www.skinvity.com).

By clicking the button to complete the purchase, the user declares that they have read and accepted these General Terms and Conditions of Sale. SKINVITY will confirm each order by email.

All prices include applicable taxes (VAT). Shipping costs are not included and are shown before the purchase is completed, as set out in section 5 and in our Shipping Policy. There is no minimum purchase amount.

The conditions of each promotion or discount code are stated in the promotion itself.

SKINVITY may change its prices at any time. Products will be invoiced at the price in force at the time the order is placed, subject to availability.

Information on each product (features, operation and instructions for use) is available on its product page.

These Terms are available in several languages. In the event of any discrepancy, the Spanish version shall prevail.

2. AVAILABILITY

If, once the order has been placed, any product is not available, SKINVITY will inform the customer by email and will refund the corresponding amount using the same payment method. The time it takes for the amount to appear in your account will depend on your bank.

3. PAYMENT

Payments may be made by credit or debit card, Shop Pay, Apple Pay or Google Pay, as well as by any other method shown during the checkout process.

If the payment is declined, the order will not be completed.

For any questions, you may write to us at info@skinvity.com.

4. SECURITY

The SKINVITY online store runs on the Shopify platform, which holds PCI DSS Level 1 certification, the highest security standard for the processing of payment data.

All data is transmitted encrypted using SSL/TLS technology. SKINVITY never has access to your card details, which are processed solely by the payment gateway.

5. SHIPPING AND DELIVERY

Orders are prepared and shipped from our logistics warehouse. When your order leaves the warehouse, you will receive an email with the tracking link.

Destinations, estimated delivery times and costs:

  • Mainland Spain and the Balearic Islands: 24-48 business hours. Free from 99 €; otherwise, 3,99 €.
  • Canary Islands: 4-7 business days. Free from 99 €; otherwise, 9,90 €. Shipments to the Canary Islands are made under DPA terms, so they may incur customs duties, local taxes or customs handling fees payable by the customer.
  • Andorra: 48-72 business hours. Free from 99 €; otherwise, 3,99 €.
  • Rest of Europe: approximately 5 business days. Free from 99 €; otherwise, 7,99 €.
  • United Arab Emirates and Saudi Arabia: free from 99 €; otherwise, 9,99 €.

We do not ship to Ceuta or Melilla. For shipments outside the European Union, customs duties and local taxes payable by the customer may apply.

Deliveries are made Monday to Friday, from 8:00 to 20:00. Orders placed at weekends or on public holidays are prepared on the next business day. Delivery times are estimates and may be extended during campaigns (Black Friday, Christmas, product launches), public holidays or due to causes beyond SKINVITY's control, such as strikes.

You can check your orders at any time from "My account" on skinvity.com.

We recommend that you inspect the package upon delivery. If it shows signs of having been opened or damaged, you may refuse it or notify the carrier, and inform us at info@skinvity.com.

More information in our Shipping Policy.

6. RIGHT OF WITHDRAWAL AND RETURNS

You have 30 calendar days from receipt of the order to withdraw from the purchase without giving any reason. This period extends the 14 calendar days required by law.

To exercise this right, write to info@skinvity.com stating your order number, or use the model form set out below (its use is not mandatory). It is sufficient to send your communication before the period expires.

You must send the product, within a maximum of 14 calendar days from the date you inform us of your decision, to: Vía de las Dos Castillas 9C, 1ºB, 28224 Pozuelo de Alarcón (Madrid). The direct cost of the return shall be borne by the customer.

Refund: we will refund all payments received, including standard shipping costs, within a maximum of 14 calendar days from the date you inform us of your decision, using the same payment method. We may withhold the refund until we have received the product or until you have provided proof of having sent it. The additional cost of a delivery method other than the least expensive standard delivery will not be refunded.

You may handle the product only to the extent necessary to establish its nature, characteristics and functioning. You shall be liable for any diminished value resulting from any other handling. We ask that you return it with all its accessories and original packaging.

Exceptions: in accordance with applicable regulations, the right of withdrawal does not apply to:

  • Goods that are liable to deteriorate or expire rapidly.
  • Sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

More information in our Refund Policy.

Model withdrawal form

– To the attention of FEMTECHNOLOGY S.L. (SKINVITY), Vía de las Dos Castillas 9C, 1ºB, 28224 Pozuelo de Alarcón (Madrid), info@skinvity.com
– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is submitted on paper):
– Date:
(*) Delete as appropriate.

7. WARRANTY

All products are covered by the legal warranty established in the Real Decreto Legislativo 1/2007, de 16 de noviembre (Ley General para la Defensa de los Consumidores y Usuarios), as currently in force: 3 years from delivery for new products.

If a product does not work properly or has a defect, write to us at info@skinvity.com stating your order number and a description of the problem. We will tell you the steps to follow for its repair, replacement or, where applicable, refund, in accordance with the law.

The warranty does not cover damage caused by impacts, negligence, improper use or handling, unsuitable electrical voltage, normal wear and tear, or damage resulting from failure to follow the product instructions.

8. LIABILITY, DISPUTES AND APPLICABLE LAW

The customer declares that:

  • They are of legal age in accordance with applicable law.
  • They are authorised to use the payment method used for the purchase.
  • The data provided during the purchase is correct and truthful.

To contact our customer service, you may write to info@skinvity.com, use the contact form or the chat on the website.

SKINVITY shall not be liable for any failure to perform resulting from force majeure, such as strikes, disruptions to transport or communication services, natural disasters or other circumstances beyond its control.

In the event of a dispute, we encourage you to contact us first in order to seek an amicable solution.

These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the courts and tribunals of the consumer's place of residence.

9. AMENDMENT OF THE TERMS

SKINVITY may amend these General Terms and Conditions of Sale at any time. Amendments shall not affect orders already placed, which shall be governed by the version in force at the time of purchase.

If any of these clauses is declared null and void, the remaining clauses shall remain valid.

10. COMMUNICATIONS

SKINVITY will send the customer the communications necessary for the management of their order (confirmation, shipping, incidents) via the email address or telephone number provided.

Commercial communications will only be sent with the user's prior consent, and the user may unsubscribe at any time via the link included in each communication, in accordance with the Reglamento General de Protección de Datos and the Ley de Servicios de la Sociedad de la Información.